RETURN & REFUND POLICY
We offer Return/Replacement within 7 days of delivery of the order.
In case a damaged product is received, it must be reported to us within 48 hours of delivery.
1. Initiate a Return Request through your Toolz4industry account under ‘My Orders’ section. Please ensure the following before initiating the return request:
The product is unused.
Product packaging should be intact.
Invoice should be available.
All the tags/labels should be available.
2. Prepare your Return Package with the items that need to be returned.
3. Attach the Return Label, which will be sent to you through an e-mail, on top of the package
4. Send us the package through Speed Post / Courier. Please prepay the shipping costs – Toolz4industry does not accept Cash on Delivery (COD). The Shipping Costs incurred, will be refunded as ToolzCash.
5. After shipping the product(s), share the Speed Post / Courier Tracking Details of the package with us at [email protected].
6. Once the package is received by us, a Quality check will be done in order to check the product (not in case of a damaged product).
7. After clearance from the Quality Department, the Refund/Replacement request would be initiated (as requested by the customer).
8. In case, the product(s) does not clear our Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product.
If the customer has requested for a Refund, then the amount will be credited to their Bank Account (through NEFT/RTGS/IMPS) in case the payment was made online, within 7 working days of clearance from the Quality Department.
If the order placed was Cash On Delivery (COD), then the amount will be refunded/credited in your Toolz4industry account as ToolzCash (Store Credits), within 2 working days which can be used by the customer in future transactions.
If the customer has requested for a Replacement, then the New Product will be dispatched within 3 days from the date of receiving the product.
Item is physically damaged/defective
Wrong item delivered
Power & Hand Tools
Products which are mentioned as non-returnable in their product catalogue like virus prevention related products are not accepted for returns
Products which are mentioned in the agricultural equipment category
Products bought from Clearance Sale
Products sold as a combo cannot be returned individually