Q1. After placing the order, in how much time will the order be dispatched?

The order will be dispatched within 48 hours of placing the order. The confirmation of the same will be provided to you via SMS and E-mail on your registered Contact number and E-mail address.

Q2. Can I return my order?

In case you are not satisfied with your product, you can return your order. For more details on our Return Policy, please click here (link to return policy page).

Q3. How can I track my order?

After the order has been dispatched, a confirmation SMS and E-mail is sent on your registered Contact number and E-mail address along with the Courier details (Courier Company Name and Tracking ID) which can be used to track your order online.

Q4. Will the Return Shipping cost be borne by me?

No, the Return Shipping costs will be reimbursed to you after we have received and checked the product. For more details, please click here (link to return policy page).

Q5. What if I am not available at the time of Delivery?

In case you are not available at the time of Delivery, you can always ask us to reschedule your delivery or inform us if you would like your order to be delivered to your neighbor, friend etc.

Q6. Do I get Discounted Rates if I place Bulk orders?

Yes, you can click on the ‘Request a Quote’ button if you want Discounted Rates to place Bulk orders.

Q7. In how much time will the refund be credited in my account?

If you have requested for a Refund, then the amount will be credited to your Bank Account (through NEFT/RTGS/IMPS) in case the payment was made online, within 7 working days of clearance from the Quality Department.

If the order placed was Cash On Delivery (COD), then the amount will be credited in your Toolz4industry account as ToolzCash (Store Credits), within 2 working days which can be used by the customer in future transactions.

For more information on Refund Policy, please click here (link to return policy page).

Q8. What if I can’t find the product I need?

If you can’t find the right product from the categories of products we offer with the specifications you need, please feel free to contact us so that we can help you out.

Q9. What are the various Shipping Methods offered?

The Shipping Methods offered at Toolz4industry are:

  • Cash on Delivery (COD)
  • Express Shipping (Same Day Delivery in Delhi NCR Region)
  • Normal Shipping

Q10. Which all Payment options do you provide?

The Payment options available at Toolz4industry are:

  • Net Banking
  • Credit Card
  • Debit Card
  • Cash on Delivery (COD)
  • PayPal

Q11. Does Toolz4industry offer warranty for the products listed on their portal?

Toolz4industry does not offer any Warranty on the products listed on the portal. The Warranty provided by the manufacturer is extended to the customer. The company warranty details can be found on the packaging or their website. Refer to the Customer Satisfaction Guarantee here (link to Satisfaction Guarantee page).

Q12. Do the products undergo a Quality Check before dispatch?

Before dispatch, all the products undergo a thorough Quality Check at our warehouse. Once the Quality Check is completed, the products are packed and dispatched from our Warehouse.

Q13. Can I create and save the list of products I order frequently?

Yes, you can create an Order Sheet for the products you require/order frequently so that you don’t have to spend your time finding them each and every time.

Q14. ToolzCash (or Store Credits) have a validity of how much time?

ToolzCash (or Store Credits) have a validity of 21 days from the date of receiving the credits in your Toolz4industry account.

Q15. How will I get to know if there is any Sale going on?

You can subscribe to our Newsletter to stay updated about the New Offers & Discounts offered at Toolz4industry.

Q16. Can I give certain instructions for the Delivery of the order?

Yes, you can provide instructions for your Delivery (for example: Whom to deliver the order in your absence, delivery time, etc.) either by calling us or by mentioning your request in the Remarks section at the Checkout.


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